Founded
Columbus, Ohio
Kindness Home Care Services LLC was founded on the understanding that finding good, reliable home care for a loved one is one of the most stressful experiences a family can face. We've lived it. And we started this agency to make it better, not just for our clients, but for the caregivers who do the work.
We operate in Columbus, Ohio and the surrounding area, serving seniors and adults who need support at home but want to remain in the place they know best. Our model is simple: connect the right caregiver with the right client, build a plan that truly fits, and show up every time.
We are a licensed, insured, and bonded home care agency. Every caregiver we place is thoroughly screened, background-checked, and covered under our general liability and workers' compensation policies. Families never bear the administrative or legal burden of employing a caregiver themselves.
We're privately owned, community-rooted, and entirely focused on the families we serve, not on investor returns or corporate metrics.
To provide compassionate, personalized, and reliable home care that enables individuals to live safely, comfortably, and with dignity in their own homes, while giving their families peace of mind.
A community where every aging adult has access to quality in-home care, and where caregiving is recognized as the dignified, skilled profession it truly is.
We believe the quality of care is measured not only in tasks completed, but in the softness of a voice, the patience in a moment, and the genuine warmth brought to each interaction.
There is no standard client. Every person we serve has their own history, preferences, routines, and needs. We build care plans that reflect the individual, not a template.
Protecting our clients, their families, and our caregivers is not optional, it is foundational. Below is a summary of the insurance coverage and compliance standards we maintain.
Our general liability policy protects clients and their property in the event of accidental damage or injury occurring during the course of care. Coverage is maintained continuously and verified annually.
Coverage includes:
All caregivers are covered by our workers' compensation policy. If a caregiver is injured while working in your home, you have no financial or legal liability, we handle it fully.
What this means for you:
Our surety bond provides financial protection in the rare event of theft or dishonest acts by a caregiver while in a client's home. We maintain active bonding coverage at all times.
Coverage includes:
Every caregiver undergoes a comprehensive background check before their first placement. We conduct criminal history, sex offender registry, and professional reference verifications.
Screening includes:
We take client privacy seriously. All caregivers are trained in maintaining client confidentiality. Health information shared with us is used solely for care planning and coordination purposes.
Our commitments:
Kindness Home Care Services LLC operates in compliance with Ohio state regulations governing home care agencies. Our license status is maintained and renewed as required by law.
We're happy to provide a Certificate of Insurance upon request. Contact our office and we'll send it within one business day.
We believe families deserve to know exactly how we operate. Our policies are designed to protect everyone, clients, families, and caregivers alike.
All personal and health-related information shared with Kindness Home Care is treated as strictly confidential. We collect only what is necessary to provide care, and we never sell, rent, or share client data with third parties.
Read Privacy PolicyBefore care begins, every client signs a service agreement that clearly outlines the scope of services, billing terms, caregiver assignment, cancellation policy, and the rights and responsibilities of all parties.
Request a sample agreementAll caregivers agree to a strict code of conduct: professional behavior at all times, full confidentiality, no gifts or financial transactions with clients, mandatory incident reporting, and compliance with the client's care plan.
Any accidents, injuries, changes in client condition, or unusual events must be reported immediately by the caregiver. Families are notified promptly, and we maintain a written incident log for every case.
We ask for at least 24 hours' notice for cancellations. Late cancellations may be subject to a partial fee as outlined in the service agreement. Emergency situations are handled on a case-by-case basis with full understanding.
Our Terms of Service govern the use of this website and our services. They include definitions, limitation of liability, dispute resolution, and the conditions under which service may be modified or terminated.
Read Terms of ServiceRequest care today and we'll respond within one business day.
